1. iThe problem
  2. iiProcess first
  3. iiiThen the tool
  4. ivWhere it runs
← All six builds

Case study V · Operations tools Live

From “pick a time”to “you’re in.”

My own scheduling and video calls, built in-house and in the Clairen Haus brand.

Client
Clairen Haus (in-house)
Role
Designed and built
Runs at
book.clairenhaus.com
Rooms
Up to 7 people
Book a call
The live Clairen Haus booking page on a phone
  • You’re bookedInvite emailed · private room ready
  • Only open timesRead from the real calendar
  • Waiting in the lobbyUntil Michelle lets you in
  • Reschedule from the emailOr cancel, no back-and-forth

Plate VThe live booking page, from book.clairenhaus.com

  • Online booking
  • Real calendar
  • Branded confirmations
  • Private video rooms
  • Lobby
  • Reschedule & cancel
  • Audio-only mode
  • Up to 7 people

i.The problem

Booked in one tool, met in another.

Calls were booked through a generic calendar booking page and held in a separate video app, outside the Clairen Haus brand.

  • A generic booking page
  • A separate video app
  • Booking and calls in two places
  • Not in the Clairen Haus look
  • Links to find before every call

ii.Process first

Map the guest’s path, from start to room.

I mapped every step a guest takes, from picking a time to sitting in the call, and kept each one inside the Clairen Haus brand.

  1. Pick a timeOnly open times, in the guest’s own time zone
  2. BookedWritten straight to the calendar
  3. ConfirmedA branded email with an invite
  4. The roomA private video room with a lobby
  5. ChangesReschedule or cancel from the email

iii.Then the tool

Then the tool: booking and meeting rooms, in one place.

A booking page that reads my real calendar, a branded confirmation, and a private video room for every booking, with nothing to download.

book.clairenhaus.com

Book a call · 30 min

10:00 AM10:45 AM11:30 AM1:15 PM2:00 PM3:30 PM
You’re bookedAdded to the calendar
Private room · lobbyYou’ll be let in when Michelle joins
Need to change it?Reschedule or cancel from your email
Confirmation and invite emailed

Illustration of the booking flow; times are examples.

  1. Only open timesThe booking page reads the real calendar and only offers open times, in the guest’s own time zone.
  2. Booked onto the calendarEach booking is written to the calendar.
  3. A branded confirmationThe guest gets a Clairen Haus confirmation email with an invite.
  4. A private room for every bookingEach booking gets its own video room, with a lobby until I join. Nothing to download.
  5. Changes without the back-and-forthGuests can reschedule or cancel from their email.
  6. Room for the whole teamRooms hold up to 7 people, with an audio-only switch for a weak connection.

iv.Where it runs

Live, and it’s the button on this page.

  • It runs at book.clairenhaus.com. Every “Book a call” button on this site goes there.
  • Two calls to choose from today: a 30-minute intro to Commons and a 30-minute call about Layla.
  • Guests see open times in their own time zone and get a private video link, with nothing to download.
  • Rooms were tested with 7 people at once on the live site, and everyone could hear everyone the whole time.
  • Online booking
  • Calendar sync
  • Branded email
  • Video rooms
  • Lobby
  • Reschedule & cancel
  • Audio-only mode
The live Clairen Haus booking page on desktop

The live booking page on desktop, captured from book.clairenhaus.com.

Still booking through someone else’s page?

I’ll map how your clients go from “pick a time” to “we’re talking”, then build it in your brand.

Book a call

Or email hello@clairenhaus.com