1. iThe problem
  2. iiProcess first
  3. iiiThen the tool
  4. ivWhere it runs
← All six builds

Case study VI · Client delivery software Product

Delivery as premiumas the offer.

Client delivery software for executive and leadership coaches running premium 1:1 programs.

Client
Clairen Haus (own product)
Role
Founder: product design and build
Period
Ongoing product
Runs at
signature.clairenhaus.com
Book a call Take the tour ↗
The Signature Delivery Suite product site on a phone
  • Next step sharedWelcome and next steps, in one place
  • Assignment submittedReady for feedback
  • Stage 3 of 5On the Progression Scale
  • Coach viewThe whole roster at a glance

Plate VIThe product site on a phone, from signature.clairenhaus.com

  • SaaS product
  • Client delivery
  • Coaching operations
  • Progress tracking
  • Progression Scale
  • Coach & client views
  • Interactive tour

i.The problem

Great coaching, scattered delivery.

Coaches with a premium 1:1 offer often deliver it by hand. Conversations happen in DMs, assignments go out by email, resources sit in several folders, and there’s no clear way to show a client their progress.

The coaching may be excellent, but the experience around it feels scattered, and the coach spends time rebuilding context before every session.

  • Conversations in DMs
  • Assignments by email
  • Resources in several folders
  • No clear way to show progress
  • Rebuilding context before each session

ii.Process first

First, map how coaching runs between sessions.

Before designing anything, I mapped how 1:1 coaching delivery actually runs between sessions, named the gaps, and defined who it’s for: established executive and leadership coaches.

  1. DiscoveryMapped delivery between sessions and named the gaps
  2. DesignSix areas around a coach’s own offer, a scale with defined stages, two clear views
  3. BuildThe interactive tour and the product site, in the Clairen Haus brand
  4. LaunchProduct site live, a self-serve founding plan, a waitlist for group delivery

iii.Then the tool

Then the tool: one branded client space.

Communication, resources, assignments, feedback, progress and next steps live together, with one view for the coach and another for each client. Tap a stage on the scale.

Signature Delivery Suite™
Welcome & next stepsClient communicationResources & recordingsAssignments & submissionsFeedback & approvalsProgress & milestones

Progression Scale · Stage 3 of 5

Client rosterCurrent stages · who needs attention
Your next stepResources · assignments · feedback
Self-serve setupAdd the program · organize materials · invite clients
Tour: coach and client views

Illustration of real product features. No client data.

  1. Six built-in areasWelcome and next steps, client communication, resources and recordings, assignments and submissions, feedback and approvals, progress and milestones.
  2. A five-stage Progression ScaleIt shows each client where they are and what comes next, using the coach’s own methodology.
  3. The coach viewThe full client roster, current stages and who needs attention.
  4. The client viewTheir own resources, assignments, feedback and next steps.
  5. Self-serve setupThe coach adds the program, organizes materials and invites clients.
  6. A product site and a tourAnyone can click through the coach and client experience.

iv.Where it runs

Live, public, click through it yourself.

  • The product site is live at signature.clairenhaus.com, with pages on how it works, who it’s for and why it was built.
  • The interactive tour at tour.clairenhaus.com lets anyone click through the coach and client views.
  • Example clients in the tour are illustrations, not customer results.
  • SaaS product
  • Client delivery
  • Coaching operations
  • Progress tracking
  • Product design
  • Interactive demo
Signature Delivery Suite coach dashboard from the interactive tour, with example clients

The coach view in the interactive tour, with example clients.

Want your delivery as premium as your offer?

Whether it’s Signature or a system built around your own process, I start with how the work really moves, then build the structure that carries it.

Book a call

Or email hello@clairenhaus.com